Terms & Conditions

Thank you for visiting the APPLE & BEARS website. Please read through these terms and conditions carefully. Upon using and purchasing products from our website, you agree to the terms and conditions below.

1. Use of our website

You must not use the APPLE & BEARS website in any way that causes, or is likely to cause the website or access to it to be interrupted or damaged.

You must not use the website for any fraudulent purposes, or in connection with any criminal offence or unlawful activity, or to send, use or reuse any material that is illegal, abusive, offensive, defamatory, indecent, menacing or obscene, or in breach of copyright, trademark, privacy, confidentiality, or any other right, or is otherwise harmful to third parties, or objectionable, or which consists of or contains software viruses, commercial solicitation, political campaigning, mass mailings, chain letters, or spam to cause inconvenience, annoyance, or needless anxiety to APPLE AND BEARS LIMITED, our service providers, browsing public and customers.

Customers under 18 may only use the website with the supervision of an adult.

2. Your Account

If you have created an APPLE & BEARS online account, you are responsible for the security and confidentiality of your password, user name, as well as any contact details you provide.

You agree to accept all responsibility for activities carried out through your account.

You must ensure that your log in details are kept confidential and if you believe that this confidentiality has been compromised, you must inform APPLE AND BEARS LIMITED immediately.

APPLE AND BEARS LIMITED has the right to terminate your account at our discretion if we believe any wrongdoing in using the account has occurred.

3. Copyright and database rights

This website is owned and operated by APPLE AND BEARS LIMITED. All content included on the website, such as text, product photography, logos, graphics, icons and software, is the property of APPLE AND BEARS LIMITED and is protected by United Kingdom and international copyright and database laws.

The compilation of all content on this website is the sole and exclusive property of APPLE AND BEARS LIMITED and is protected by United Kingdom and international copyright and database laws.

You may not extract and re-use parts of the website contents and operating tools without APPLE AND BEARS LIMITED’s written consent.

4. Trademarks

APPLE & BEARS and other marks displayed on this website are trademarks or registered trademarks of APPLE AND BEARS LIMITED, or it’s associate organisations, in the European Union and within other international jurisdictions.

The APPLE & BEARS trademarks may not be used in connection with any product or service that does not have the full written consent of APPLE AND BEARS LIMITED and must not be used in any manner that is likely to cause harm to APPLE AND BEARS LIMITED and confusion to customers or in any manner that disparages or discredits APPLE AND BEARS LIMITED.

All other trademarks not owned by APPLE AND BEARS LIMITED that appear on this website are the property of their owners who abide by their own trademark policies and law.

5. Privacy Policy

The information you provide such as your contact and delivery details are only ever used to process your order, such as providing Royal Mail with the required details to deliver your parcel.

APPLE AND BEARS LIMITED will never pass on your name or contact details to other third party companies for any other purpose.

Occasionally, APPLE AND BEARS LIMITED may send you promotional newsletters to the email address you specify in your order, which you can unsubscribe from at any time.

APPLE AND BEARS LIMITED do not store or have access to any of your payment details, which are processed via a secure and respected third party payment gateway system. The payment details you provide go directly to the payment gateway, which processes your payment securely and quickly.

6. Cookie Policy

Cookies are tiny text files stored on your computer, mobile or tablet device when you visit certain websites. These are used to keep track of what you have in your basket, and to remember when you return to our website.

They are designed to also enable us to provide a better shopping/browsing experience for you.

Cookies do not harm your computer and they do not store any personal contact or payment details.

For our website to work correctly and for you to be able to place an order, you need to have cookies enabled on your computer or portable device.

7. Distance selling regulations

Under the European Union’s Distance Selling Regulations, customers located within the European Union are entitled to a 14 day cooling off period where customers have the right to cancel the order.

Notification of the order cancellation must be received by APPLE AND BEARS LIMITED in writing within 14 working days starting from the day after the goods are received by the customer. These regulations dictate that APPLE AND BEARS LIMITED will refund the cost of the item(s) ordered. APPLE AND BEARS LIMITED is not liable to cover the original postage cost for sending the order to the customer or the postage costs of the customer returning the goods.

The above right to cancellation only applies to customers located within the European Union.

8. Returns Policy

Where goods are unwanted and notification is received after the 14 day cooling off period APPLE AND BEARS LIMITED is unable to offer a refund or exchange against the order.

Please visit our Cancellations & Returns page for more information.

9. Faulty/ Damaged Goods

If for any reason the goods you receive are faulty or damaged, APPLE AND BEARS LIMITED sincerely apologise and will refund the cost of the item and original delivery charge. Alternatively, APPLE AND BEARS LIMITED will offer to exchange the product to the cost of the original item and dispatch the item free of charge.

Please visit our Cancellations & Returns page for more information.

10. Our contract with you

When you place a purchasing order from the APPLE & BEARS website, we will send you an email confirming receipt of your order, which contains all the relevant details of your order.

Your order represents an offer from you to us to purchase a product, which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you stating that we have dispatched the order. Our acceptance of your order will only be complete once we send the dispatch confirmation email to you.

APPLE AND BEARS LIMITED has the right to refuse the acceptance of any order for any reason. In the event of APPLE AND BEARS LIMITED not accepting an order, the customer will be notified and entitled to a full refund providing that no fraudulent activity has taken place, in which the relevant authorities will be notified.

When you send to or receive emails from us, you are communicating with us electronically. We will communicate with you via email or by posting or updating notices on this website.

For contractual purposes, you consent to receive communications from us electronically and you agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any legal requirement in the same strength as if it was provided in writing. This condition does not affect your statutory rights.

11. Pricing, availability and delivery

We specify only the availability of products sold on the APPLE & BEARS website.

Order dispatch and delivery times are estimates and not guaranteed times and should not be treated as such. APPLE & BEARS does not bare any responsibility for the late, misplaced delivery or loss of your order.

12. Liability and Warranty

APPLE AND BEARS LIMITED does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose including those of our service providers.

You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law and the use of any information or materials on this website is entirely at your own risk, for which APPLE AND BEARS LIMITED shall not be liable.

It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

APPLE AND BEARS LIMITED will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions as a result of any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.

13. International customs and charges

When ordering products from the APPLE & BEARS website for delivery outside the United Kingdom, the recipient may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be paid by the recipient.

International recipients of an order are considered an importer of the goods and must comply with all laws and regulations of the country in which the goods are received. Please note that some cross-border deliveries may be subject to the opening and inspection of parcels and goods by customs authorities, which APPLE AND BEARS LIMITED bare no responsibility for.

14. Amendments to our terms & conditions

APPLE AND BEARS LIMITED reserves the right to amend this website, terms and conditions and any of our policies at any time without notice.

Any change to a particular policy or condition is required to be made by law or government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition or policy.

15. Governing law and jurisdiction of these terms & conditions

These terms and conditions are governed and enforced in accordance with the laws of England and Wales. Your statutory rights are not affected by these terms and conditions.

16. Company Details


3 Tithe Lane, Wraysbury.

TW19 5NQ.

Registered in England & Wales: 8229983

VAT Number: 168628272.